Refund policy
RETURN & REFUND POLICY – SAALCART
Eligibility for Returns
- Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
- You must raise a return request within 48 hours of delivery.
- An unboxing video is mandatory for all return or refund requests.
Non-Returnable Items
- Products that are used, worn, or damaged after delivery
- Requests raised after 48 hours of delivery
- Orders without a valid unboxing video
- Change-of-mind returns are not accepted
Refund Process
- Once your return request is approved, refunds will be processed within 5–7 working days.
- Refunds will be issued to the original mode of payment.
- For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer after confirmation.
Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once an order is shipped, cancellation is not allowed.
Important Notes
- Saalcart reserves the right to reject return or refund requests that do not meet the above conditions.
- Slight variations in color or appearance due to lighting or screen resolution are not considered defects.
📧 Email: salcraft5653@gmail.com
📱 WhatsApp: 7356539596
📸 Instagram: @saalcart